Delivery & Returns

Delivery Times


Updated Delivery Information (COVID-19)

Due to these unprecedented times, some customers may experience longer wait times for deliveries from our store.
We thank you for your patience. Please contact our head office on Toll-free on 1800 237 646, if you have any concerns.


Direct to Your Door Deliveries

  • Once payment has been received and processed, your purchase will be shipped to your nominated address.
  • This may take up to 7 days depending on your location.
  • Delivery must be signed for.

Returns Policy

Your satisfaction is important to us!

BERNINA Australia is partnered with an independent network of authorised BERNINA dealerships. All After Sales Service including Return & Refund, Warranty work and Support will be handled by BERNINA Australia or one of our the authorised BERNINA/bernette dealerships.

Please contact our head office on Toll-free on 1800 237 646, if you have any concerns.